Refund policy
Return & Refund Policy
We offer 30-day returns with no restocking fee on KEEZI, KEENEKT, and bundles purchased directly from our online store.
Returns
Email support@keezishop.com within 30 days of delivery with your order number and the item you’d like to return. We’ll provide instructions and a return address in the United States. Ship your return within 14 days of approval.
You may open, set up, and try your product. Return it in good working condition with its included accessories and components, securely packaged. Damage caused by misuse may make a return ineligible. These conditions do not limit your rights for defective products or statutory returns.
Properly trimmed LED strips are accepted, with no deduction for trimming according to our instructions. Discarded offcuts are not required.
Shipping Costs
Customers pay return shipping for change-of-mind returns, including international postage. Original shipping charges are nonrefundable unless required by law. We do not deduct outbound shipping costs from orders that shipped free.
For approved replacements of defective, damaged, or incorrect items, we cover required return shipping and replacement shipping. We also cover return costs for refunds where legally required.
Contact us before purchasing a label for a faulty or incorrect item. For international returns, follow our customs instructions. We recommend tracked shipping.
Refunds
We’ll inspect your return and notify you of the outcome. Approved refunds are issued to your original payment method within 5 business days, unless the law requires an earlier refund. Your bank or payment provider may take up to 10 additional business days to post it.
Refunds reflect the price paid after discounts, plus refundable taxes. Partial bundle returns are refunded at the discounted amount allocated to the returned item.
International Duties and Taxes
Duties and import taxes are collected through our international checkout service. After fulfillment, duties, customs fees, and import VAT are generally nonrefundable through that service, except where a refund is legally required. Contact us for help with your order’s charges.
Damaged, Defective, or Incorrect Items
Email support@keezishop.com promptly with your order number, a description of the problem, and photos or video if helpful. We’ll help arrange a replacement or another applicable remedy. Let us know if you prefer a refund.
EU Right of Withdrawal
Where EU consumer law applies, you may cancel your purchase without giving a reason within 14 days of delivery, generally measured from receipt of the last item for orders delivered separately.
Notify us at support@keezishop.com with a clear cancellation statement, your name, and order number, or use our store’s electronic withdrawal function. Approval is not required. Send the goods back within 14 days of notifying us. You pay direct return postage for change-of-mind withdrawals.
For a full-order withdrawal, we refund all payments required by law, including our least expensive standard delivery option. Additional express or upgraded delivery costs are excluded.
Refunds are issued without undue delay and within 14 days of your notice. We may withhold reimbursement until we receive the goods or proof of return, whichever comes first.
Where legally permitted, handling beyond what is needed to inspect the product may result in a deduction for diminished value. Proper LED-strip trimming will not itself result in a deduction.
Our 30-day return policy adds to these statutory rights.
Warranty and Consumer Rights
Our 1-year limited warranty is separate from our return policy and does not reduce statutory protections, including the minimum 2-year legal guarantee for faulty or nonconforming goods where EU law applies. Some countries provide longer protection.
Nothing in this policy limits your rights under applicable consumer protection laws.
Questions? Email support@keezishop.com.